Welcome to OTH Bed Home Shop’s FAQ section. We’ve compiled answers to common questions about our premium beds, global delivery, and customer service to help you create your perfect sleep sanctuary.

Product Questions

What types of beds do you offer?
We specialize in premium quality beds including:
  • Cribs for your little ones
  • Daybeds for versatile lounging
  • Full beds for compact spaces
  • Headboards to complete your bedroom aesthetic
  • King beds for luxurious comfort
  • Queen beds for spacious relaxation
  • Twin beds for individual sleepers
Each piece is designed as the centerpiece of your personal sanctuary.
Are your beds easy to assemble?
Yes! All our beds come with clear assembly instructions and are designed for straightforward setup. We package each component securely to ensure everything arrives in perfect condition for assembly in your bedroom.
What materials are used in your beds?
We use only premium materials that combine durability with designer aesthetics. While specific materials vary by product, all meet our strict standards for quality and comfort. Detailed material information is available on each product page.

Shipping & Delivery

Where do you ship?
We deliver worldwide from our Colorado headquarters, excluding some remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after 1-2 day processing)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
Both options include real-time tracking from our warehouse to your bedroom.
How can I track my order?
You’ll receive tracking information via email as soon as your bed leaves our warehouse. This will include a link to monitor your bed’s journey with our carrier partners (DHL, FedEx, or EMS).
What if I’m not home when my bed arrives?
Our carriers will follow their standard delivery procedures, which may include leaving the package in a safe place or attempting redelivery. You’ll receive notifications with options to reschedule if needed.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Your complete satisfaction is important to us, though we’re confident you’ll love your OTH bed as much as our global family of customers does.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your bed. Include your order number and reason for return, and we’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and keeping your receipt until the return is complete.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store complete credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Customer Service

How can I contact customer service?
Our team is happy to help! Email us at [email protected]. For reference, our physical address is:
OTH Bed Home Shop
2186 Knollwood Dr
Boulder, CO 80302
USA
What are your customer service hours?
Our team monitors emails Monday-Friday, 9am-5pm Mountain Time. We strive to respond to all inquiries within 24 business hours.

Didn’t find your question here? We’re always happy to help create your perfect sleep sanctuary. Contact us at [email protected] with any additional questions.